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PRIVACY POLICY

​At Sacred Sounds, we understand the significance of your privacy and recognize the importance of how your personal data is handled. We value the privacy of everyone engaging with our website and utilizing our online services.

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Our commitment is to uphold, secure, and protect your privacy and personal data. We also prioritize transparency in explaining what information we collect, how it is utilized, and how we ensure the maintenance of your privacy.

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This privacy notice furnishes you with details about the personal data we collect, its purpose, how we safeguard your privacy, and the legal rights associated with your personal data.

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1. Who We Are

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1.1. We are Sacred Sounds. 1.2. You can contact us through:

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2. Your Rights

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2.1. Under the General Data Protection Regulation (GDPR) and The Data Protection Act 2018 (DPA), you possess various rights regarding your personal data, and this policy is designed to uphold these rights:

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  • Right to be informed – Stay informed about the collection and use of your personal data.

  • Right of access – Request a copy of the information we hold about you.

  • Right of rectification – Correct inaccurate or incomplete data.

  • Right to be forgotten – Request erasure of your data in certain circumstances.

  • Right to restriction of processing – Restrict our processing under specific conditions.

  • Right of portability – Transfer your data to another organization.

  • Right to object – Object to certain types of processing, such as direct marketing. 2.2. If you have concerns or wish to exercise your rights, please contact us using the details provided in Section 1, and we will address the matter promptly. If not satisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

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3. What Data Do We Collect from You?

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3.1. When you use our website, we automatically collect the following information:

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  • Your IP address, login information, browser type and version, time zone setting, geolocation data, operating system details.

  • URL click-streams, products/services viewed, page response times, download errors, duration of stay on pages, actions taken. 3.2. As a customer, we collect additional information provided by you:

  • Contact Details – Your name, address, phone numbers, email address.

  • Purchase & Quote Details – Information about products and services you've purchased or inquired about.

  • Financial Information – Your bank or payment details for purchases. 3.3. If you subscribe to our marketing content:

  • Contact Details – Your name and email address.

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4. How We Use Your Data

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4.1. We process your data for specific reasons with legal bases:

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  • Orders & Quotes – Processing details for orders, fulfilling contractual obligations.

  • Keeping Our Website Running – Managing website access, personalizing experiences, and improving services.

  • Improving Our Website – Enhancing features, analyzing data, and optimizing site performance.

  • Marketing Purposes – Sending information about products, services, and updates.

  • Answering Queries & Customer Support – Responding to contact requests and queries.

  • Preventing Fraud & Crime – Protecting business and accounts from illegal activities.

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5. Legal Basis

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5.1. We have identified legal bases for data processing, including legitimate interests, consent, and contractual obligation.

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6.Storing and Sharing Your Data

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6.1. We prioritize data security and take measures to safeguard and secure your data.

6.2. Personal information is kept within the European Economic Area (EEA), and special protections are implemented for data transfers outside the EEA.

6.3. We do not sell your data. Trusted service providers may be engaged to provide specific services, and data is transferred under secure conditions. 6.4. Legal requirements may necessitate sharing data in limited circumstances.

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7. How Long We Keep Your Data

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7.1. We retain personal data for as long as necessary, complying with legal obligations. 7.2. Data may be retained for 7 years after it's no longer necessary, with exceptions. 7.3. At the end of the retention period, data is deleted or anonymized.

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8. Cookies

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8.1. Our website uses cookies, categorized as:

  • Strictly Necessary Cookies

  • Performance Cookies

  • Targeting/Advertising Cookies

  • Functionality Cookies 8.2. Details of specific cookies, their purpose, and duration are provided.

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9. Changes to Our Privacy Notice

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9.1. We may update this privacy notice, and any changes will be promptly posted on our site. 9.2. This privacy notice was last updated in JANUARY 2024.

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